The Best Features to Look for in a Live Chat Service

Posted by Walter Quinn on March 27, 2014 (Comments Closed) as , , ,

When it comes to live chat services, you have to be careful with your choice of service provider. You have to go with one that has been known for the efficient services it provides. The live chat feature is undeniably one of the main reasons why more and more business owners patronize ApexChat when it comes to solving and satisfying their online business needs. It does not only allow for easy communication and interaction between the agent and the customer, it also helps strengthen the bond between the client and the company. This is important in establishing a long term relationship with the customers. Always remember that in every business endeavour, the customer’s concerns should always be on top of the priority list and should be given utmost attention and consideration.

live chatOne of the best features to look for in a live chat service is a cloud-based SaaS platform in which the agent does not have to install any other program or software to make the application function. The agent will just insert scripts which will be provided by the service provider. Within a few minutes, the agent could already start using the software. Such SaaS platform contributes to the hassle-free service provided to their customers.

A good service feature would also have a web-based agent dashboard wherein efficient communication is always ensured. The dashboard wherein the agent conducts the live chat with his customer would already be set in high volume so that the parties to the conversation do not have to raise their voice or shout unnecessarily. The high volume feature makes it more efficient for the visitor to hear what the agent is saying and vice versa. The agent could immediately respond to the visitor’s needs and demands when he clearly hears what is being said. There is no need for delayed responses and services with the efficient agent dashboard.

Another convenient feature is the availability of pre-defined responses and scripts. Instead of having to type every respond manually on the dashboard, the platform allows for pre-defined responses so that the agent could just paste the appropriate response to the visitor’s questions in just one click. The efficiency of the business engagement is strengthened because the visitor does not have to wait for a few minutes for the detailed responses. There are providers that also offer customizable pro active invites. The chat invitation box has a very nice feel that the visitor will surely be tempted to use it without hesitation. It also loads quickly so that the customer does not have to wait very long to get his questions answered.

It would also be great to have a chat window that is customizable. The agent could customize the chat window in various ways that he thinks would attract and invite more customers to use it. The feel of the chat window could be enhanced to make the visitors feel that the setting is not that stressful. Also, it the dashboard has sound alerts, so the visitor will be notified every time there is an immediate update and solution about his concerns.

Another important feature is the backup answering service. What is good with this feature is that does not make any visitor feel that he is unattended and not welcome in your website because the chats that are not or could not be picked up by agents will be immediately transferred to the chat center, and in that way, all the chats will be attended to. Some service providers also give the site visitor the option to leave a message whenever a live agent is not yet available. The site visitor will just have to fill in the email form wherein he could write his questions.

The web page push feature wherein the agent could push web addresses to the chat window for the visitor to see and open is also convenient.These web addresses are relevant to the questions of the visitor so it is one way of addressing the visitor’s concerns.

ApexChat is a service provider that offers all these features. You can get more information from their website about how they can help you with your live online chat needs.

Tips and Tricks of SEO Services

Posted by Edwyn Gray on March 13, 2014 (Comments Closed)
in SEO
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Search Engine Optimization (SEO) is an important Internet marketing strategy for online businesses. It is used by online businesses to improve the quality of their website and make it search engine friendly. The goal of SEO is for a website to be on the first pages of any search engine or even be the top 1 result. The higher the rank of a website in a search engine, the more traffic it will obtain. Different SEO services vary for different companies. They are used in web designs, contents, headings and images.

Several websites have the best On-Site-vs-Off-Site-SEOcontents, products and services but do not appear on the first pages of any search engine. This is because they do not know how to utilize effective SEO services. SEO techniques are important to be noticed in the World Wide Web. With a lot of competitors and a lot of other websites who wants to be noticed, it is a cut throat competition. If you do not know how to use SEO services, then you will be left out in marketing your products. To improve your website, you need to hire a SEO consultant or a SEO expert.

There are two types of SEO services: on-page optimization and off-page optimization.

On-page Optimization. This is the most common type of SEO techniques. On-page optimization focuses on improving the content and structure of your website. The service focus on researching for effective keywords that you can use for your contents. They will also look for proper meta tags and how to correctly use them in your site. The keywords must be optimized and keyword density must be put into consideration. Common keyword density is about 1 to 3% of the article. This is to avoid keyword stuffing which is penalized in search engines such as Google. The content of your site must be relevant to the products and services that you offer. Effective use of keywords and meta tags will bring top ranking results in a short period of time.

  • Off-page Optimization. This technique focuses on link building strategies for your website. The process is about exchanging your website links with other websites. This way you will have more connections in the Internet. This technique is cheaper compared to other strategies because it lets you build connections without spending much or without spending anything at all. You can also promote your links through various articles. Several article directories are available where you can submit your links without charging you a cent. Although you can do this by yourself, the efficiency of the process requires the relevancy of your links. Thus, you will still need a SEO expert to do some works for you. Off-page optimization also uses keyword rich anchor text.
  • On-page and off-page optimization are two broad categories of SEO services. There are several ways on how it can be done and how it can be effective for different kinds of website. An effective SEO expert will use the proper category that will optimize your website.

SEO Services provided by SEO Company

Top Free Search Engine Optimization (SEO) Tools for Optimizing Self-published Websites

Posted by Tracy Caldwell on March 12, 2014 (Comments Closed)
in SEO
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Financial capital isn’t necessary if you’re planning to establish an online business. In fact, many small businesses and entrepreneurs are into self-publishing, with the use of free web content platforms like WordPress.

The challenge for self-publishers SEO Toolsis to make their site visible online. This can be done through a process called search engine optimization (SEO), which can help a site appear higher on organic searches.

Some businesses choose to hire companies to build and manage SEO-friendly websites for them. But for self-publishers, optimizing a website for search engines is pretty much a do-it-yourself task.

Thankfully, there are a lot of free search engine optimization (SEO) tools out there that will help you optimize your website on your own.

Here are some of the top picks of bloggers and self-publishers:-

Google Analytics:

Before you can optimize your site, you need to know what you have on hand. Google Analytics will show you all the relevant information you need about your site’s status, ranking, site traffic, and others.

XML Sitemaps:

XML is a scripting language often used by professional developers to define certain properties of web page during the process of site building. XML Sitemaps is a potent diagnostics tool that generates an XML file for your website. With this tool, you can tweak your site’s properties to improve its visibility in online searches.


Ubersuggest is an online keyword tool you can use if you are running out of keyword ideas for your site content. You only need to insert a word or phrase in the box and Ubersuggest will provide you with keyword suggestions based on Google suggest and other online keyword suggestion services.

Google Webmaster Tools:

Google Webmaster is an entire toolbox for web publishers. Search engine optimization (SEO) is only one of the many tools that come with this free tool suite from Google. It contains everything you need, from diagnostics to tweaking tools and content tools.

Google Adwords Keyword Planner:

The Keyword Planner has replaced the Google Adwords Keyword Tool, which was one of the most popular keyword research tools for many web publishers. It allows you to research popular keyword searches along with related keywords. Unlike the Keyword Tool, the new Keyword Planner requires signing in to Adwords before you can use it.

Remove’Em Anchor Text Over-Optimization Tool:

Remove’Em is an online tool that allows you to identify anchor text links that may be flagged as spam by search engines like Google and Yahoo. You will only need to insert your site URL and Remove’Em will create your site’s backlink profile. This diagnostics tool will help you prevent potential flags and make necessary changes before publishing your site.

SEO by Yoast WordPress plugin:

For WordPress users, this search engine optimization (SEO) plugin is one of the best tools in the trade. It integrates SEO capabilities on your website, so that you can tweak your site’s settings to make it SEO-friendly even before it gets published.

Bing Webmaster Tools:

This is also a tool suite for web publishing, this time from the search engine Bing. One of the best features is the Bing SEO analyzer which can help you identify possible issues on your website pages, coding and problematic content which could earn you a spam flag on popular search engines.